Application Manager (Project Management)

Relay Resources is an equal opportunity employer that strives to create a diverse workforce and an inclusive culture.

This organization believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the organization to adjust the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

POSITION SUMMARY

The Applications Manager role is to supervise and maintain Relay Resources portfolio of software applications through best practices, the appropriate staffing and management of an Applications team, and establishing appropriate vendor relationships. The Applications Manager is also responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations. They will apply proven communication and problem-solving skills to guide and assist stakeholders and users on issues related to the acquisition, integration, deployment, and change management of mission-critical business application systems creating efficiencies and eliminating manual processes.

CORE FUNCTIONS/MAJOR RESPONSIBILITIES

25% Strategy & Planning:

Work with Director of Information Technology and stakeholders to implement and maintain Relay Resources application portfolio including enterprise and department specific applications. Focus on customer journey and user experience and seek solutions that optimize the experience across departments. Ensure that applications meet business requirements and systems goals, fulfill stakeholder requirements, and identify and resolve systems issues. Review and analyze existing application effectiveness and efficiency, and then develop strategies for improving or leveraging these systems. Work with business leaders to identify key metrics for driving business performance and implement systems, processes, tools, and integrations necessary to reliably provide those metrics. Cultivate and disseminate knowledge of application-usage best practices. Develop the Enterprise and Department Business Application portfolio architecture with all integrations.

30% Acquisition & Deployment:

Research and make recommendations on software products and services in support of social enterprises and shared services. Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise. Collaborate with stakeholders and subject matter experts in the testing of new software programs and applications. Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality. Ensure that any new software integration into Relay Resources systems meets functional requirements, system compliance, and interface specifications. Facilitate the implementation, change management, and rollout of application enhancements and upgrades. Be a change management leader. Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings. Evaluate proposals to identify potential problem areas and make the appropriate recommendations. Working with the IT Director and CFO to negotiate contracts with software and service providers. Liaise with companys software suppliers for prompt rectification of any problems or emergencies.

40% Operational Management:

Manage and provide direction for the application team in support of business operations. Liaise with Infrastructure Team to assist with issues related to application use, availability, and performance. Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements. Develop and communicate training and documentation for end users, hold training events as necessary, and other user-related activities. Solicit, compile, and distribute end-user feedback for updated and new systems or applications. Work with departments to develop business case justifications and cost/benefit analyses for Application spending and initiatives. Produce regular metrics on projects and applications. Contribute to the development, implementation, and adherence to IT policies and procedures, such as Data Governance, project management and change management policies and procedures.

5% Other:

Other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelors degree in information systems, computer science, or equivalent field. 8+ years direct experience managing applications and/or systems management. Proven experience in overseeing the direction, development, and implementation of software solutions. Strong knowledge of business analysis processes and tools. Direct hands-on experience selecting, configuring, and implementing SaaS cloud applications including migrating from on-premises to SaaS. Strong knowledge of system and software quality assurance best practices and methodologies. Working knowledge of business intelligence systems and data structures, principles, and practices. Working knowledge of cloud application, browser, network, and operating system technologies. Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources. Excellent understanding of the organizations goals and objectives. Strong understanding of human resource management principles, practices, and procedures. Experience with financial systems including ERP systems. Knowledge of applicable data privacy practices and laws.

How We Work Together:

We Presume Positive Intent We Apply Common Sense

We Respect Our Differences We Hold Each Other Accountable

We Engage in Direct Dialogue We Are Solution-Oriented

We Love Creative & Unconventional Approaches We Expect Honesty & Integrity

PREFERRED SKILLS

Personal Attributes:
Strong customer-service orientation. Strong leadership skills. Experience working in a team-oriented, collaborative environment. Excellent written and oral communication skills. Excellent listening and interpersonal skills. Develops relationships with business leaders and other stakeholders. Ability to conduct research into application issues and products. Coordinates projects; communicates changes and progress. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations. Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives. Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates. Communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change. Understands business implications of decisions. Treats people with respect; works with integrity and ethically; upholds organizational values. Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Reacts well under pressure; accepts responsibility for own actions; follows through on commitments. Adapts to changes in the work environment; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

SCOPE & ACCOUNTABILITY

Able to work with moderate supervision. Able to make decisions independently.
SUPERVISORY RESPONSIBILITY
Supervises the work of IT application engineers, business analysts, and project managers

Notes

This job description does not list all of the duties of the job. You may be asked to perform other instructions and duties.

You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this job description at any time. The job description is not a Contract for employment, and either you or the employer may terminate employment at any time for any reason.

Relay Resources mission is: to cultivate meaningful work for people with disabilities. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Additionally, this job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Critical features of this job are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.