IT Service Management Administrator - Remote (Finance)
Description
At Vitalant, our work helps save lives every day-and technology plays a key role in making that possible. We're looking for an IT Service Management (ITSM) Administrator to support our life-saving mission by leading the configuration, maintenance, and enhancement of our ServiceNow platform. In this role, you'll serve as the subject matter expert for ITSM, supporting internal users and IT teams by managing integrations with other applications, databases, monitoring tools, and infrastructure. You'll also guide the development and documentation of ITSM processes that help ensure the reliability of the systems we depend on to deliver critical healthcare services.
Work Location: This position can be located remotely from a work-at-home environment anywhere in the United States.
Our comprehensive total rewards support you, your family, and your future with:
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
- Perform ongoing development, patching, and upgrades to the ITSM tool (ServiceNow).
- Maintain and continuously improve ITSM policies, processes, and procedure documentation.
- Fulfill service requests and resolve incidents related to the ITSM tool.
- Configure and optimize the ITSM Self-Service portal for user-friendly access.
- Update and enhance ITSM process workflows, including implementing workflow automation.
- Develop and lead training sessions for employees on effective use of the ITSM tool.
- Monitor issue trends and user feedback to identify and implement process or technology improvements.
- Lead Continual Service Improvement efforts across ITSM processes to enhance service delivery.
- Serve as Process Manager for one or more key ITSM processes.
Requirements
Knowledge/ Education
- Bachelor's degree, or equivalent combination of education and work experience in IT technology required.
- Knowledge in ITIL incident management and request fulfillment, system development life cycle, and project management principles required.
- Working knowledge of databases, Active Directory, APIs, SCCM, and IT infrastructure required.
- Knowledge in an object-oriented programming language (e.g. Powershell, Java, C#, etc.) or logical deductive system(s) required.
- ITIL v4 Foundation required.
- ITSM certification(s) (e.g. CCPA, CCPD, etc.) required.
- Five years of related experience required. To include five years of maintaining IT process and procedure documentation.
- Three years of experience designing fulfillment task workflows preferred.
- Three years of experience in the administration of an enterprise ITSM tool preferred.
- Two years of experience in scripting/programming preferred.
- Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
- Must be able to maintain confidentiality.
- Good communication and customer relation skills.
- Must be self-motivated with good organizational skills.
- Ability to work in a team environment.
- Detail oriented and analytical.
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly
Summary
About Us
Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 bl ood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.
For more EEO information about applicant rights click here
