Switchboard Operator (Administrative)
Highlands Oncology Group is dedicated to providing the highest quality of innovative care delivered with compassion and precision. The primary goal of a switchboard operator is to facilitate addressing the needs of callers. Highlands Oncology Group Switchboard is a fast-paced, high-volume call queue whose operators are familiar with Northwest Arkansas area and have a heart for patient care.
Join a world class team and help to bring cancer treatment HOME!
Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.
As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.
Job Summary:
Provide front line customer service to all callers. The primary goal is to facilitate callers in getting their needs addressed. Ensuring calls are documented appropriately with correct information, provider, location, and department.
Job Duties / Responsibilities:
Speak clearly, and with a friendly, courteous tone. Customer Service is our mission. Answer incoming calls and assist callers with reaching their intended party, whether by direct transfer or thru the Canopy ticketing systemAble to provide helpful information to callers and communicate well with people at all levels and all backgrounds. Understand exactly to what person or department the call is routed or a ticket is made.Able to process faxes from the fax server and distribute them to the correct person / dept.Familiar with computers, various office software, such as OUTLOOK, WORD, and EXCELGood typing skills required.Follow clinic policies and procedures & attend required meetings as requested. Maintain patient and clinic confidentiality. Perform all related work as required.Other duties as assigned.
