Surgery Scheduler (Healthcare)

The Surgical Oncology Department at Highlands provides an incredibly important piece or our patients journey. Join a world class team like this one and hlp to bring cancer treatment HOME to Northwest Arkansas.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary: Coordinate and schedule surgeries and procedures for assigned physicians (assignments made upon hire are subject to change). Prioritize cancer or 'cancer until proven otherwise' along with internal referrals.

Job Duties / Responsibilities:
GENERAL:
Coordinate and schedule surgeries and procedures for assigned physicians (assignments made upon hire and subject to change).
Prioritize cancer or 'cancer until proven otherwise' along with internal referrals.
Surgery scheduling:
Complete hospital forms and fax required records.
Ensures orders are entered into hospital EMR as needed.
Schedule preop testing.
Schedule surgery with hospitals.
Schedule procedures with hospitals or collaborative clinics.
Schedule post-op visit as needed.
Coordinate with other offices when surgeon needs to assist or is performing a shared case.
Work collaboratively with the Business Office regarding patient benefits and co-pays.
Provide detailed information with patients, ensuring patients understand surgery and instructions, such as surgery/procedure prep.
Collect surgery co-pays.
Answer phone calls regarding surgeries from hospitals and patients.
Maintain multiple calendars for surgeons as required.
Data collection - track referral sources, surgery types, patient cancellations and/or reschedules.
Ensure that discharge summaries and op notes are dictated within 24 hours at each hospital and signed off prior to patient surgery follow up appointment, as needed.
Establish and maintain effective working relationships with patients' families, medical staff both inside and outside the clinic, and the public.
Create and maintain orders, preps, and pre/post op instructions.
Provides and maintains patient confidentiality.