Member Services Specialist (Sales)
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with and learn from highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:
Full Benefits Package Including 401(k) Plan Orthodontic Coverage Paid Time Off Paid Holidays Paid Parental Leave Fertility Assistance Relocation Opportunities Paid Uniforms Boating Discounts
Join our dynamic marina team as a Member services specialist, where youll be the friendly face and voice supporting staff, members, and guests. Youll handle inquiries, resolve conflicts with tact, and ensure everyone enjoys an exceptional experience on the water.
Essential Duties & Responsibilities
Develop and maintain positive relationships with staff, members, and guests
Respond promptly to member questions via phone, email, and in person
Deliver outstanding customer service and resolve conflicts courteously
Process daily cash, credit, and check payments; follow up on past-due balances
Perform routine administrative tasks, including office leasing support
Provide accurate information on marina products and services
Be available for overtime as needed
Complete other duties as assigned by the Marina Manager
Event/Party Planning and Coordination
Safety & Environmental Duties
Follow all SHM safety and environmental policies and complete required training
Wear appropriate personal protective equipment for each task or area
Report accidents, injuries, spills, and near-misses immediately
Technical and Physical Requirements
High school diploma or equivalent, preferred
Prior marina experience, preferred
Proven customer service experience
Proficiency with Microsoft Office
Ability to sit for extended periods
Ability to lift up to 10 pounds
Minimum Soft Skill Qualifications
Eagerness to engage in a growing, fast paced, and industry-leading companyConsistently treats others with dignity and respectGenuinely serves others with humility and a positive attitudeFrequently demonstrates a bias toward actionAlways communicates effectively and courteously with fellow teammates and membersContinuously follows policies and procedures while seeking out new and better ways of accomplishing dutiesShows resolve and overcomes difficulties in a positive and productive mannerGladly provides responsive, and high level of service to our teammates and membersEagerly puts forth the extra effort to accomplish dutiesAdapts quickly and efficiently to changing priorities in order to meet teammate or member needs
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Additional disclosures available at https://shmarinas.com/hr-disclosures/.
