Pharmacy Account Manager, Carolinas Market - Cigna Healthcare - Remote (Finance)
Pharmacy Account Executive (Non-IC) Advisor - Carolinas Market
Work from Home: Preferably in North or South Carolina
As part of Cigna Pharmacy Management, the Pharmacy Account Management Advisor serves as the primary pharmacy benefits subject matter expert supporting Cigna Pharmacy clients & market segments
The Pharmacy Account Executive position will be responsible for developing and maintaining relationships with internal stakeholders, clients, brokers/consultant by supporting the medical sales teams with the Cigna Pharmacy Management client retention & growth strategies as well provide expertise with implementation, reporting, and day-to-day service functions. In addition, the Pharmacy Account Management Advisor will be working on complex client accounts with unique custom requirements, custom service guarantees - and partnering with multiple in-house experts (e.g. consultants and clinicians).
The primary roles of the Pharmacy Account Management Advisor are:
Retain their the assigned book of business Educate & consistently advance the knowledge of pharmacy within the Cigna Medical sales organization Participate in client meetings and presentations to review client performance and to offer and successfully sell in a suite pharmacy management programs and solutions that align to Cigna's overall value proposition of lowering total health cost. Uncover and promote opportunities to expand the pharmacy earnings contribution to the broader Cigna organization through individual client and medical sales organization initiatives and efforts. Partner with medical sales, underwriting and others as the pharmacy subject matter expert for pricing, competitive intelligence and pharmacy carve-out defense strategies to retain and grow assigned book of business
Additional Responsibilities:
- Accountable for coordinating core service delivery external messaging working cross functionally with all operational support areas.
- Facilitate service concern resolution meetings with clients and brokers; act as escalated issue contact for pharmacy issues when contacted by the medical sales teams.
- Actively participates in best in finalist meetings for new and existing business where necessary
- Analyze pharmacy utilization in order to provide clients with consultative solutions as well as manage follow-up questions that may arise.
- Develop a clear understanding into clients' needs, goals and objectives.
- Pricing, audit, and contract support to our clients and internal medical partners.
- Translate pharmacy coverage rules based on Cigna policies or with support of a Clinical partner.
- Any other tasks as defined by management and/or client needs not named above as required to support our internal and external clients and partners
Qualifications:
- Bachelor's degree required
- 5 years or more of Pharmacy Benefit Management (PBM) experience supporting client expectations
- Experience with consultative client management methodologies
- Proven ability to manage thru a renewal independently minimal supervision
- Ability to work through the organizational processes needed to support clients (e.g. clinical in nature, exceptions, etc.)
- A self-motivated individual displaying ownership, accountability and responsibility
- Operational understanding and competence with PBM business model
- Understanding the financial and pricing strategy of PBM
- Excellent verbal and writing communication skills
- Excellent presentation skills in group settings
- Technical skills using all Microsoft programs
- Ability to travel up to 30% of the time depending on candidate's location with little or no advance notice
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
