Helpdesk Technician II (Administrative)

The Helpdesk Technician II serves as a point of contact for the helpdesk, delivering advanced support to end users across a range of issues. This role involves identifying, researching, and resolving complex technical problems. Responsibilities include responding to technical support via phone, messaging, email and in-person, as well as providing advanced remote jobsite support, rack setup, rack delivery, coordinates vendor support, and health checks. The technician documents, tracks, and monitors issues to ensure a timely resolution. Leveraging experience and judgment, the technician plans and accomplish various tasks and projects.