Spa Receptionist (Project Management)

As a Spa Receptionist, you offer a positive and professional guest and service provider experience within the The Blake Spa & Wellness Center. You pay attention to detail and ensure you put a personal touch that says every guest is special. You have a curiosity in massage, aesthetics and an interest in the world of wellness and healing. You are enthused about skincare products and ingredients and share this passion with guests and other staff.

As Blake staff, you are knowledgeable about Taos Ski Valley, The Blake Hotel and The Spa and able to provide direction to guests to include packages offered, hours of operation, class schedules of The Wellness Center, mountain statistics and the adventurous offerings of our scenic surroundings.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:
Adheres to policies of Taos Ski Valley, Inc.Greet and help Blake guests and visitors navigate The Blake, The Spa and Wellness Center and TSV. Well versed in The Blake Spa and Wellness Centers services and products.Assesses contraindications of guests that may require modification of the service or prevent the service from taking place.Communicates all contraindications to service providers both verbally and in guest profiles.Adheres to checklists and ensures all personally assigned tasks are accomplished.Assists staff with lifting and storing facility equipment, furniture, and products.Meets guests needs through engaging in active listening from guest check-in to check-out.Keeps guest and staff spaces clean, disinfected and organized.Arrvies to work in assigned uniform with polished appearance.Works assigned schedule and arrives and departs from shift on time.Ability to work a flexible schedule including weekends, holdiays and evenings.Attends all scheduled meetings and professional development trainings.Reports any incidents or accidents to management.Other duties as assigned.

Personal Skills:

Strong personal character and commitment to Taos Ski Valley, Inc.s Vision, Purpose, and Values.Provides a guest experience that exceeds the guests expectations.Ability to process all kinds of transactions including discounts, refunds and split forms of payment. Ability to gracefully and humbly accept criticism and opportunities for growth.Must be able to manage time, maintain an organized workspace, and be able to handle a variety of duties simultaneously. Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.

Qualifications/Knowledge:
High School Diploma or GED preferred Proficient in reading, speaking and writing EnglishA minimum of two years experience working in spa, wellness/fitness center and or wellness industry.A minimum of two years experience in customer service and or hospitality.A minimum of two years working with point of sale and credit card processing software. Knowledge of at least four massage and skincare modalities & technologies.Basic understanding of skin types and treatment options for various skin conditions. Knowledge of basic facial and massage contraindications.Must have a professional manner, use discretion with guests and other staff.Ability to work a flexible schedule including weekends, holidays, and evenings.

Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters with spa guests and other staff.

Physical Demands of Position Include:

The Spa Receptionist position requires you to lift up to 25 pounds and occasionally group lift up to 50 pounds. This position requires you to be able to talk, hear, smell, stand and walk 40% of the time and to sit, stoop, kneel, crouch, bend 10% of the time.

This position will require you to clean floors, surfaces and spa machinery and tools like hot stones, hot packs, hot towel cabinet and electric treatment tables. You will occasionally be asked to stock and touch a variety of skincare products. You will spend about 50% of the job on the computer and cellular phone navigating scheduling software, point-of-sale and Microsoft Suites.

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

Is a Background Check required for this position: Yes

Is an MVR required for this position: No