Therapy Support Specialist (Healthcare)

SCHEDULING
Creating accounts and verify demographic/ adding and editing when neededTaking phone calls and walk ins for schedulingCreating cases for therapy NextGenAppropriately documenting in patient EHRVerify orders and schedule with appropriate therapistForward medical concern to the appropriate departmentMaking and taking phone callsChecking voicemailsMonitoring therapist schedulesNotify appropriate staff to obtain authorizationVaries reports and clerical dutiesVerifying covered benefits for select insurancesWorking with scheduling department to coordinate care
RECEPTION
Greet patient upon arrival to therapyVerify all demographics and edit as neededObtain all required signatures and paperwork upon arrivalEnter new insuranceCopy insurance card to be scanned into patients recordsObtain all required signatures and paperwork upon arrivalVaries reports and clerical dutiesCollecting co pays and payment on accountMaking and taking phone callsChecking voicemails and returning callsNotifying appropriate staff upon patient arrivalEntering prior authorizationsCondition for upcoming appointments