Customer Service Manager (Finance)
Job Description Sheet
Job Title: Customer Service Clerk Department: Front End
General Job Description: To assist in monitoring and maintaining accurate and efficient front-end functions and perform cashiering duties as required ensuring a positive shopping experience for customers.
• Primary emphasis in this position is to assist in the supervision of the front end and perform cashier functions. Position follows front end checkout procedures in all transactions, maintaining positive customer relations and expedient processing of all orders.
• Position assists in supervises the front-end policies and procedures, cashier performance, labor control and customer relations. This position requires on-going customer interaction, providing prompt, courteous and accurate service, social skills/verbal interaction, judgment/decision making, register/scanner operation, reading, lifting, and standing. Position functions and work hours vary according to business needs. Assignments and work direction provided by Customer Service Manager or person in charge.
Essential Job Functions:
An individual must possess the abilities to perform these essential job functions:
- Distinguishing currency denominations.
- Communicating effectively with others.
- Performing the basic math calculations.
- Mentally calculating monies.
- Using call box.
- Writing.
- Cashiering.
- Running the floor.
1. Marginal Job Functions:
- Cleaning work area.
- Pushing carts.
- Reading price tags.
- Reading pricing books.
- Environmental Factors:
Extreme changes in temperature and humidity: No
Subject to: Fumes Dust
Time spent: Indoors: 100% Outdoors: 0%
- Sensory requirements: Speech, vision, touch, & hearing
Activity
Number of Hours
(PERCENT OF TIME)
Repetitive Use of Hands
Number of Hours
(PERCENT OF TIME)
0
1 - 2
3 - 4
< 50%
5-6
7+
0
1 - 2
3 - 4
< 50%
5-6
7+
Sitting
XX
One Hand
XXX
Standing
XXX
Two Hands
XXX
Walking
XXX
Grasping
Bending
XXX
One Hand
XXX
Crawling
XX
Two Hands
XXX
Climbing
XX
Fine Dexterity
Reaching
XXX
One Hand
XXX
Crouching
XX
Two Hands
XXX
Kneeling
XX
Repetitive Use of Foot Control
Balancing
XX
One Foot
XXX
Pushing/Pulling
XXX
Two Feet
XXX
Lift and or Carry
Weight Handling - Times per Hour
Lifting Over-head
Weight Handling - Times per Hour
0
1 -10
11 - 15
16 - 30
30+
0
1 - 10
11 - 15
16 - 30
30+
0 -10 lbs.
XXX
XX
11 - 25 lbs.
XXX
XX
26 - 50 lbs.
XXX
XX
51 - 75 lbs.
XX
XX
76 - 100 lbs.
XX
XX
Over 100 lbs.
XX
XX
Tools or Equipment use for this position and frequency of time used:
Tools/Equipment
0-33%
34-66%
67-100%
Cash Register, Calculator
XXX
Hand Tools
(mop, broom)
XXX
Pen/Pencil
XXX
Data Processing Equipment
XXX
- Special Hazards: Mechanical Electrical Chemical
- Protective Clothing Required: None
.
