Manager, Shared Technical Services (Project Management)

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position is responsible for information technology infrastructure and shared services, including data center and disaster recovery sites, physical and virtual servers, storage and backup infrastructure, desktop hardware, server and desktop operating systems, wireless, local area and wide area networks (LAN/WAN), security administration, telecommunications equipment, asset audit and compliance, and IT Desktop Support and Service Desk.

RTD unfortunately does not offer sponsorship for employment. This includes sponsorship required now or in the future and includes persons who currently have status via an F-1 visa, OPT, STEM-OPT, H-1B, TN-1, or Form I-766 included. Only applications that require no sponsorship now or in the future will be considered.

 

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application will result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed. This posting will cease accepting applications on August 15th, 2025.

Duties & Responsibilities:  

Essential:

• Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling ensuring consistent application of Employee Guidelines, processes, and procedures. Conducts performance reviews, and holds employees accountable for optimal performance of their responsibilities.
• Manages installations and upgrades, configurations, testing and maintenance of server hardware, operating systems, peripherals, storage, security, and cabling.
• Ensures IT infrastructure assets are hardened, patched, secured, configured, maintained, and services are available per Service Level Agreements (SLAs).
• Develops, monitors and maintains Shared Technical Services (STS) operating and capital budgets included developing asset management fact sheets, business cases, and other budget related requests.
• Develops and maintains IT infrastructure architecture and ensures it is scalable, flexible, and secure.
• Monitors incident problems and tickets and ensures timely resolution per Service Level Agreement (SLAs). Ensures all assigned requests for assistance are correctly recorded, classified and assigned the applicable priority, urgency and resources.
• Establishes operating policies, standards, and procedures for the STS team.

Other:

•  All job-related duties as assigned

 
Qualifications:    

• Bachelor's degree in Engineering, Business Administration, Computer Sciences/Information Technology or a related field. PMP certification preferred. ITIL certification preferred.
• A minimum of five years of experience in a supervisory role.
• A minimum of ten years of experience in large environments supporting Linux and Windows operating systems.
• A minimum of seven years of experience with enterprise security systems, including facility access and video surveillance.
• A minimum of seven years of experience troubleshooting and administering SAN attached storage, DHCP, DNS, and TCP/IP transport.
• Proficiency with hardware and operating system performance monitoring and tuning.
• Ability to take initiative to identify problems and recommend workable solutions.
• Ability to communicate effectively, orally and in writing.
• Ability to use sound judgment.
• Ability to manage time and workload effectively which includes planning, organizing and prioritizing.
• Ability to work a flexible work schedule, on-call 24/7, or at any location. This includes travel out of town for related meetings.

Or:

•  An equivalent combination of education, experience, knowledge, skills, abilities.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock; risk of radiation and vibration. The noise level in the work environment is usually moderate.

We are considering all applications for this position up until the position close date of August 15th, 2025. For consideration, please be sure to apply before the posting end date.

 

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team at rtd.ta@rtd-denver.com.

Pay Range:

$141,115.00 - $199,326.25 Annual

To learn more or see our EEO policy, please visit our EEO page at: [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate's relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.