Cultural and Linguistic Services Specialist / Job Req 788847300 (R&D)

PRINCIPAL RESPONSIBILITIES:
Under the direction of the Manager, Cultural and Linguistic Services, the Cultural and Linguistic Services (CLS) Specialist implements and/or leads CLS focused activities, including program development, implementation, and evaluation of initiatives. This position also supports the Community Advisory Committee (CAC) and the Cultural and Linguistic Services Subcommittee (CLSS) meetings; ensures compliance with Medi-Cal regulations and NCQA accreditation requirements for cultural and linguistic services.
Principle responsibilities include:

Support the planning, execution, and evaluation of the cultural and linguistic services program.
Plan and coordinate programmatic support to advance strategies and quality initiatives related to CLS.
Lead investigations into quality assurance concerns related to CLS and ensure Quality of Language-Potential Quality Issues (QOL-PQIs) are addressed in a timely manner.
Establish and maintain working relationships with internal and external stakeholders to gain a clear understanding of provider and member needs.
Develop members and providers communications related to CLS and the CAC as needed.
Compile and analyze qualitative and qualitative data and prepare concise and clear narrative reports.
Collaborate with the Population Health and Equity leadership team on the implementation of new CLS regulatory requirements and accreditation standards, including member and community engagement requirements.
Prepare data reports and activities for committees and meetings, including creation of meeting minutes.
Interpret and track regulatory compliance for Cultural and Linguistic Services and prepare audit deliverables (i.e. Department of Healthcare Services, Department of Managed Healthcare, National Committee for Quality Assurance, etc.).
Create and maintain departmental workflows and standard work.
Serve as the liaison between the Alliance and the CAC.
Collaborate with other Alliance departments in implementation of CLS related surveys.
Ensure CAC meetings are scheduled, and committee agendas are developed with the input of CAC members.
Maintain CAC membership, including outreach, recruitment, and onboarding of new members, that is adequate to carry out the duties of the CAC in a collaborative effort with the Communications & Outreach team.
Actively facilitating communications and connections between CAC and Contractor leadership, including ensuring CAC members are informed of Contractor decisions relevant to the work of the CAC.
Ensure that CAC meetings, including necessary facilities, materials, and other components are accessible to all participants and that appropriate accommodation is provided to allow all attending the meeting, including, but not limited to, accessibility for the individuals with a disability or LEP Members to effectively communicate and participate in CAC meetings.
Ensure compliance with all CAC reporting and public posting requirements.
Perform other duties and special projects as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

Demonstrate strong verbal and written communication skills.
Establish and maintain excellent interpersonal relationship, within the organization and with members, providers, and community partners.
Organize, plan, and prioritize work to manage multiple projects at one time.
Data collection, measurement, maintenance, analysis, and reporting.
Prepare content and present data reports related to CLS and CAC activities for committee meetings.
Support the CLSS and CAC meetings.
Communicate professionally to co-workers by telephone, in written form, e-mail or in person.
Make presentations and facilitate meetings.
Keep abreast of healthcare industry best practices, managed care, NCQA, and DSNP regulatory requirements.
Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.
Assist with development and maintenance of tracking mechanisms for program activities.
Ability to effectively present information and respond to questions from Alliance staff, providers, members, and the general public.

PHYSICAL REQUIREMENTS

Constant and close visual work at desk or computer.
Constant sitting and working at desk.
Constant use of keyboard and mouse.
Frequent use of telephone headset.
Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.
Frequent walking and standing.
Periodic lifting of folders, files, binders and other objects weighing between 0 and 30 lb.
Periodic travel to the office for meetings.
Periodic walking and standing.

Number of Employees Supervised: 0
MINIMUM QUALIFICATIONS:
EDUCATION OR TRAINING EQUIVALENT TO:

Master's degree from a health or related field preferred.
A bachelor's degree in health or related field required.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

A minimum of 3 to 5 years of recent work experience in health care, cultural and linguistic services, and/or project management.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

High degrees of independence, flexibility, initiative, and commitment.
Cultural expertise reflects the cultural diversity of Alliance membership.
Strong communication and presentation skills, meeting facilitation skills plus.
Solid relationship building and interpersonal skills.
Excellent coordination skills, including multi-tasking and setting priorities on work assignments.
Ability to work effectively with diverse populations, both internally and externally.
Ability to analyze complex situations, identify key issues, and develop effective solutions while making informed decisions to address challenges.
Ability to independently and effectively handle sensitive situations or issues, while knowing when escalation is appropriate.
Ability to work in a fast paced, member-service oriented environment.
Must handle personal health information and maintain confidentiality at all levels.
Proficiency in Windows includes Outlook, Word, Excel, Visio, PowerPoint and Smartsheet.

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE: $110,094.40 - $165,131.20 ANNUALLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.