Wagner Equipment Co.

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CAT Field Service Technician – Surface Mining Equipment (Architecture)



Location: American Gypsum Mine Site
Pay Range: $36.50 – $50.60/hour (Based on experience and education) + Location Differential
Sign-On Bonus: $3,000
Referral Bonus Opportunities Available (Details provided during interview)
Schedule: Monday–Friday, 6:00 AM – 5:00 PM (Hours may vary depending on customer needs; overtime as needed)

Join the Industry Leader in Heavy Equipment Support and Service

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico, and far west Texas, is seeking a highly skilled Mining Field Service Technician to support operations at the American Gypsum Mine Site. This is a full-time field position requiring advanced troubleshooting, diagnostics, and repair of CAT equipment in a demanding mining environment.

As part of our Field Service team, you will work independently, travel as needed, and serve as a trusted technical resource to our mining partner—all while upholding Wagner's high standards for safety, service, and customer satisfaction.

Key Responsibilities:

  • Independently diagnose, troubleshoot, and repair Caterpillar equipment at the mine site

  • Read and interpret electrical and hydraulic schematics to ensure accurate repairs

  • Use Caterpillar software systems (ET, SIS, STW) to complete diagnostics and service documentation

  • Communicate effectively with customers and internal teams regarding repair status, recommendations, and warranty determinations

  • Maintain accurate, legible service reports and daily truck and crane inspection logs

  • Ensure proper safety practices and compliance with MSHA and OSHA regulations

  • Maintain all tooling and equipment in a safe and operational condition

  • Safely operate and drive service truck (Class A CDL required)

  • Support and mentor junior technicians as needed

  • Work schedule is Monday–Friday, 6:00 AM – 5:00 PM; hours may vary depending on customer needs. Overtime is expected and may be frequent.

  • Travel up to 75% may be required based on job needs

Minimum Qualifications:

  • High School Diploma or GED

  • 5+ years of experience working on heavy equipment (Caterpillar preferred)

  • 3+ years of experience performing diagnostics and repairs on highway trucks

  • 3+ years of experience working on mining equipment such as mills, and crushing and screening systems

  • Valid Class A Commercial Driver's License (CDL) – Required

  • MSHA Certification (or ability to obtain prior to hire)

  • Completion of CAT-specific courses or equivalent technical training

  • Proficient with diagnostic software tools: CAT ET, SIS Web, and STW

  • 3+ years of customer service experience

  • Basic proficiency with Microsoft Outlook and DBS

  • DOT Health Card required

Core Competencies:

  • Strong knowledge of CAT equipment, diagnostics, and repair procedures

  • Ability to work independently with minimal supervision in a field environment

  • Excellent problem-solving and organizational skills

  • Clear and professional communication skills, both written and verbal

  • High regard for safety and quality standards

Comprehensive Benefits Package:

  • PTO: Up to 96 hours in the first year + 8 paid holidays

  • Medical, Dental, and Vision Insurance

  • Life and AD&D Insurance

  • 401K and Roth 401K with company match up to 7%

  • Tuition Reimbursement

  • Employee Assistance Program (EAP)

  • CEFCU Credit Union Access

  • Additional Options: Supplemental Life, Aflac, ID WatchDog, and wireless phone discounts

Physical and Environmental Requirements:

  • Frequent walking, standing, lifting (up to 100 lbs.), climbing, and heavy equipment operation

  • Work may be performed in noisy, outdoor, and rugged conditions typical of a mine site

Pre-Employment Requirements:
All job offers are contingent upon successful completion of:

  • Background check

  • Drug/alcohol screening

  • Fit-for-duty evaluation

  • Valid CDL and DOT medical card verification

Wagner Equipment Co. is an Equal Opportunity and Affirmative Action Employer.
We are committed to a diverse workforce and fostering a respectful, inclusive environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Service

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