Host/Hostess - Closing shift (Finance)
Job Description Summary
The Host/Hostess is responsible for greeting guests, managing reservations and waitlists, and coordinating the seating of guests to optimize table usage and ensure guest satisfaction. This position plays a key role in the front-of-house team and requires strong communication, organization, and customer service skills.
Job Description
Key Responsibilities:
- Greet guests warmly upon arrival and thank them as they leave
- Manage waitlists and reservations using [reservation software or manual systems]
- Assign tables to guests efficiently while considering server rotation and guest preferences
- Maintain the cleanliness and appearance of the front entrance and host stand
- Communicate wait times and manage guest expectations during peak hours
- Answer phone calls, take reservations, and handle guest inquiries professionally
- Collaborate with servers and management to ensure a smooth flow of service
- Assist with light bussing or cleaning duties as needed
- Monitor dining room to ensure guest satisfaction and comfort
- Previous customer service or hosting experience is a plus
- Excellent communication and interpersonal skills
- Ability to stay calm and courteous in high-pressure situations
- Strong organizational and multitasking abilities
- Professional appearance and demeanor
- Availability to work evenings, weekends, and holidays as needed
- Familiarity with reservation systems like OpenTable or Resy is a bonus
- Ability to stand and walk for extended periods
- May occasionally need to lift up to 25 lbs
Additional Job Information/Anticipated
Pay Range
16.00
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
