Practice Transformation Specialist (Full-Time Remote, North Carolina Based) (Personal Services)

The Practice Transformation Specialist works with Advanced Medical Homes (AMH) and Care Management Agencies (CMA) in the Alliance Health region to improve quality of care. This position serves as a consultant to provider practice staff to improve patient outcomes by enhancing skills in process improvement, team-based care, encouraging patient engagement, sharing identified practice population trends and analyzing quality data and performance measurements. The Practice Transformation Specialist also collaborates with the Alliance Health Clinical Operations team in the development, implementation, and optimization of training materials used to facilitate practice transformation in the Alliance Provider Network.

This position is full-time remote. Selected candidate must reside in North Carolina. Quarterly travel for onsite meetings, trainings and site visits may be required. 

Responsibilities & Duties

Provide Support to Network Providers

• Assist providers to evolve administrative and clinical workflows and processes aimed at improving outcome-based care.  
• Educate practice's in CQI principles and practice. 
• Meet with providers to review performance reports and quality dashboards. 
• Collaborate with AMHs and CMA to support integrating administrative, financial, and clinical systems and data for better performance and improved outcomes

Provide Training & Coaching to Network Providers

• Deliver practice-level education, training and provide providers with toolkits for improving member care.  
• Educate providers on available resources and systems, such as JIVA and NCCARES 360 
• Provide customized coaching at clinical sites (e.g. community health centers, PCP offices and comprehensive behavioral health provider sites) by working with the sites to identify site-specific needs and opportunities, prioritizing areas of focus and identifying available and needed resources
• Create and deliver presentations on various topics

Provide Data Support to Network Providers

• Work with practice sites to produce reports on their progress on quality, financial, and utilization goals and share outcomes of quality and clinical measures.

Support Implementation of Provider-led care management 

• Ensure implementation with fidelity to care model. 
• Transparently share challenges and barriers regarding site implementation and share solutions for effectively implementing the interventions.  
• Guide clinic staff and leadership on the implementation of best practices. 
• Address barriers to effective implementation of improvement processes 
• Propose solutions for practices/health centers to consider in addressing barriers
• Assist providers in panel management and guide providers through understanding of panel assignments

Cross-department collaboration

• Work as part of an interdisciplinary team to create and deliver products and services including user education and training materials, project plans, tool kits, and evaluation materials.
• Works with QM, Provider Network Evaluation, Care Management and Finance departments to identify areas of opportunity and improvement related to network care management entities and large primary care systems
• Foster relationships across teams to set up services for tailored care 34management entities

 Knowledge, Skills, & Abilities

• Understanding of Health Information Technology (HIT) and its role in improving healthcare outcomes.
• Knowledge of the fundamentals of lean or PDSA process improvement 
• Moderate analytic knowledge (including pivot tables, Pareto analysis, sources of errors in data, risk adjustment, price/volume variance analysis, application of benchmarks, coefficient of variance) 
• Understanding of specifications of quality, utilization and financial metrics, specifically HEDIS
• Knowledge of population health, social determinants of health and clinical integration
• Moderate project management skills (including ability to map dependencies, identify critical path)  
• Proficiency in Microsoft Office Professional products, PowerPoint
• Customer service principles 
• Effective listening skills
• Detail oriented and highly organized
• Ability to work independently and make strategic decisions based on information gathered over time.
• Ability to prioritize workload as appropriate to ensure on‐time project completion
• Excellent verbal/written communication, interpersonal, analytic, and customer service skills
• Ability to use data to drive change; including presenting data performance to providers
• Ability to work effectively on simultaneous projects with competing priorities
• Ability to function in a team‐based work environment collaboratively and collegially
• Ability to generate trust and build collaborative relationships internally and externally
• Knowledge of CPT, ICD, and HCPCS coding preferred

Minimum Requirements

Bachelor's degree in Nursing, Social Work, or other Human Services field and five (5) years of post-degree experience in healthcare or managed care. 

Preferred Experience:

Healthcare quality and process improvement leader in operations, especially in community health, public speaking, mediation, presentation development, training, group facilitation, advocacy, regulations compliance, or project management

Training and/or certification in project management, process improvement, quality improvement, or patient-centered medical home is highly preferred.

Special Requirements

Current, valid, NC Drivers license

Salary Range

$68,227 -$86,990/Annually

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity

 An excellent fringe benefit package accompanies the salary, which includes:  

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility

Education

Preferred

• Bachelors or better in Social Work
• Bachelors or better in Human Services
• Bachelors or better in Nursing

Licenses & Certifications

Preferred

• Six Sigma Green Belt
• Project Mgmt Prof

Skills

Required

• Communication
• Data Analytics
• Microsoft Office
• Prioritization
• Relationship Building

Preferred

• Project Management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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