Office Assistant (Administrative)

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

 

• Full Benefits Package Including 401(k) Plan
• Orthodontic Coverage
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Fertility Assistance
• Relocation Opportunities
• Paid Uniforms
• Boating Discounts

 

Bluewater Yacht Sales is seeking a highly organized and motivated Office Assistant for our Hampton, Virginia location. The ideal candidate will be responsible for managing leads, drafting and publishing listings, updating our website and MLS systems, collaborating with marketing, and performing general office duties.

 

Essential Duties and Responsibilities

Office Management:

• Customer Interaction: Welcome customers and direct them to the appropriate company representatives.
• Communication: Answer incoming phone calls, respond to inquiries, and route customers to the correct company representatives.
• Record Keeping: Maintain records of office activity, including walk-ins, phone calls, and email inquiries.
• Office Systems Management: Manage mail, deliveries, office supplies, calendars, and other office systems.
• Marketing Materials: Maintain and correctly display office signage, marketing materials, and promotional items.
• Listings Display: Ensure that listings are displayed within the office for walk-in traffic and that copies are available for regional events.
• Sales Support: Assist sales professionals with various tasks such as updating contact records, revising listings, printing, and scanning.
• System Updates: Stay up to date with company systems and provide additional help where needed.

 

Lead Management:

• CRM Updates: Work with Marketing and Management to update our CRM (Customer Relationship Management) system with information from leads and various external sources.
• Lead Routing: Ensure that all leads are properly routed, entered, and recorded in our CRM.
• Customer Communication: Collaborate with our sales team to develop a program and send letters and communications regarding listings that may fit customers' needs.

 

Listing Management:

• Listing Creation: Assist Sales Professionals with creating new listings and price reductions for new and used inventory.
• Website and MLS Updates: Use listing information provided by the Sales Professionals to recreate listings on the Bluewater website and other MLS (Multiple Listing Service) platforms.
• Inventory Reports: Update inventory reports to reflect new listings, price reductions, and changes to listings.
• Email Newsletter: Utilize listings to create the weekly email newsletter for customers.

 

Technical and Physical Requirements

• High school diploma or equivalent preferred
• Previous experience in a receptionist or office assistant role preferred
• Proficiency in using CRM systems and basic website management tools.
• Previous customer service experience preferred
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to sit for long periods of time
• Ability to lift 10 pounds

 

Minimum Soft Skill Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously with fellow teammates and members
• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Gladly provides responsive, and high level of service to our teammates and members
• Eagerly puts forth the extra effort to accomplish duties
• Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs

 

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Additional disclosures available at https://shmarinas.com/hr-disclosures/.