Assistant General Manager (Project Management)

Position Summary:
The Assistant GM will assist the General Manager in overseeing the day-to-day operations of the dispensary and ensuring compliance with all program regulations. The Assistant GM is responsible for guiding patients through the process of selecting the appropriate medicine for their needs and by providing education of medical cannabis products. The Assistant GM is responsible for one-on-one interaction with patients from the time they walk in the store to the time they leave with their purchase and will provide excellent customer service while making the patient feel empowered and confident in their decision.

Essential Job Functions:

ü In the absence of the General Manager, will be the primary person responsible for all activities in the dispensary
ü Is responsible for accurate transaction reporting to Metrc
ü Responsible for maintaining an accurate inventory of all cannabis and non-cannabis products
ü Responsible for ensuring all product deliveries are safe and accurate
ü Register patients/caregivers into the system using their patient ID card and photo identification used to obtain the card, verify the recommendation and status of the patient ID card with the Metrc registry; confirm all required profile fields are complete; check guest into the POS system
ü Using Metrc, verify MME supply available when checking patient or caregiver in, when recommending a medication to avoid over administering medication, and at check out to make sure they are not being oversold
ü Adhere to any doctors' notes in the system for dosing, medication type, and administration of medication
ü Provide education to patients on product types, uses, and dosage to ensure maximum benefit for their qualifying condition and symptoms
ü Confirm medication pulled matches the medication entered into the POS by checking product labels against the patients' cart
ü Make certain all labeling requirements are completed at check out
ü Assist patients in person and by phone with inquiries and concerns
ü Adheres to and educates patients on Missouri laws and regulations as it relates to the Department of Health and Senior Services guidelines including methods of consumption and administration
ü Ensure compliance with applicable state and local laws through all stages of the sale of medical cannabis
ü Provide support to the Dispensary Manager, as requested, to ensure daily operations of the dispensary run smoothly, properly, and in compliance with applicable laws and regulations
ü Maintain patient confidentiality in accordance with HIPAA
ü Other duties as assigned by your supervisor

Qualifications:
ü Must be at least 21 years of age
ü Must have a high school diploma, or the equivalent
ü Must be able to pass all background check requirements and obtain licensing as set forth by the Department of Health and Senior Services
ü Retail or hospitality experience, preferred
ü Must be able to perform the essential functions of the job with or without an accommodation
ü Must be able to read, write, speak, and understand the English language

Knowledge, Skills, and Abilities:
This section outlines the knowledge, skills, and abilities necessary for the Inventory Professional to be successful in their role. It is not intended to be an all-inclusive list.
ü Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
ü Knowledge of principles and methods for showing, promoting, and selling products or services and sales control systems
ü Excellent verbal and written communication skills; active listening skills
ü Excellent customer service skills with the ability to maintain composure during stressful situations
ü Ability to maintain a positive and enthusiastic attitude
ü Must have good computer skills with the ability to learn new software and programs quickly
ü Must have an eye for details