Intuitive Surgical, Inc.

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ServiceNow HRSD Solution Architect (Finance)



Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
Primary Function of Position

As a ServiceNow HRSD Solution Architect, you will play a critical role in implementing and optimizing Human Resource Service Delivery (HRSD) solutions. This position focuses on HR workflows, case management, and employee service centers. Your extensive experience and deep knowledge of the ServiceNow HRSD module will be pivotal in delivering solutions that meet client needs, delight users, and drive tangible value for business investments. You will serve as the bridge between technical teams and business leaders throughout the implementation journey.

Roles and Responsibilities

  • Drive the end-to-end implementation of ServiceNow HRSD modules, ensuring timely execution of project deliverables.
  • Design HRSD solutions that align with business goals and scalability requirements. Translate business requirements into technical specifications and provide architectural blueprints for implementation.
  • Help HRSD projects through discovery, design, build, test, and deployment activities.

Stakeholder Management Focus
  • Work closely with HR business leaders, HR partners, and IT teams to know about business requirements and translate them into technical solutions. Engage with senior leadership to align ServiceNow HRSD initiatives with HR strategy and goals.
  • Develop tailored communication plans for internal partners at all levels, translating technical details into business-impact narratives. Present architecture recommendations to executive sponsors using risk/benefit analyses and ROI frameworks. Facilitate cross-departmental partnership to resolve conflicts between technical constraints and business priorities.
  • Facilitate long range planning and annual operation planning exercises to prioritize projects and enhancement.
  • Design adoption strategies for new HRSD features, including training programs and governance models. Manage resistance to change by demonstrating quantitative improvements in HR operational efficiency and employee satisfaction metrics.
Qualifications
Required Skills and Experience
  • 5+ years of experience in implementing ServiceNow HRSD modules, with a focus on stakeholder management.
  • Proven experience working in large cross-functional team environments and managing stakeholder relationships.
  • Knowledge of integrations between ServiceNow HRSD and other enterprise HR systems.
  • Deep knowledge of HR processes, case management, and knowledge management within ServiceNow.
  • Exceptional stakeholder management capabilities with demonstrated ability to build relationships at all organizational levels.
  • Exceptional communication skills for explaining complex technical concepts to both technical and non-technical audiences.
  • Proven ability to translate business requirements into technical solutions.
  • Problem-solving skills with the ability to think strategically and innovate.
  • Experience in examining and re-engineering business processes.
  • Customer-focused approach to work, with ability to interpret and address complex requirements.
  • Familiarity with integration techniques such as REST, SOAP, and JSON.
  • This role requires working onsite in our Sunnyvale, CA office at least 3 days a week.

Required Education and Training
  • Bachelor's degree in Computer Science, HR Management, or related field
  • ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR)

Preferred Skills and Experience
  • ITIL v3 or v4 certification

#LI-HYBRID #WeAreIntuitive
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1: $174,300 USD - $250,800 USD
Base Salary Range Region 2: $148,100 USD - $213,100 USD
Shift: Day
Workplace Type: Onsite - This job is fully onsite. Apply

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