Counter Sales Supervisor (Finance)

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to lead others, close sales, and build lasting relationships with new and existing customers? If so, we'd like you to join our team as a Counter Sales Supervisor.

About the Role:

You will:

• Supervise a team of Counter Sales or warehouse personnel.
• Provide training and guidance to Counter Sales/warehouse team to ensure adherence to company policies and procedures.
• Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.
• Attract and retain customers.

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.

• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 3+ years' experience in customer service or counter sales; contractor sales preferred.

• Knowledge of products sold in the Profit Center
• Valid driver's license

Our ideal candidate will also:

• Possess leadership qualities and be viewed as a leader.

• Have experience promoting a productive and positive team environment coaching staff to do their best work to achieve the highest levels of customer satisfaction.
• Demonstrate outstanding customer service, verbal communication, and generous listening skills.
• Maintain an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.

• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Be able to learn to operate warehouse material-handling equipment.
• Be able to learn to operate and demonstrate hand tools.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak, and understand English.
• Customer-Facing position
• Will work in an environment that is not 100% climate controlled
• Forklift experience preferred
• Must be able to lift up to 80 pounds
• Computer skills are desirable
• Opportunity to take on a purchasing role in the future based on skills and experience.

Hajoca Corporation Job 8248 by eQuest