Manager Operations (Project Management)

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Family Medicine

All Locations:

20 Maverick Square – Cradock Building

Position Summary:

NeighborHealth is seeking to hire a dynamic Operations Manager in its busy Family Medicine Department! The Operations Manager is responsible for supporting the Administrative and Medical Director with ongoing department development and monitoring of workflows. Assists the directors in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience. Assures department delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards. Works closely with IT to request, create and modify reports to assist with improving patient care by maximizing staff performance. Assist with department's day to day operations. Previous experience with scheduling a plus! Individual must be organized, and be able to multi-task.

Monday - Friday, 8:00 AM - 5:00 PM and will include flexibility for evening/holiday rotation.

Responsibilities

• Template management: Creates, enters and adjust templates and schedules. Assist with physician coverage of evenings, weekends, and holidays.
• With the medical director develop and distribute the “On Call Schedule” if needed.  Coordinate on call activities as needed. Reassign PCP as needed. Monitor and follow up on the mandatory compliance items for staff (CPR, PPD etc.)
• Monitor the productivity of professional staff by assisting with the utilization of existing reports and the creation of new reporting as determined by the department.
• Coordinate a schedule for all nurses, MA's and clerical support.  This includes processing time off request both planned and unplanned.  Evaluate staffing and workflow daily to determine staffing needs.
• Approves payroll within Workday as needed and directed by Administrative Director.
• Demonstrates flexibility and creativity and a performance improvement approach to practice and operations
• Continually assesses staffing patterns to assure safe, high quality, and efficient use of personnel and resources.
• Promotes a sense of teamwork through inclusion, collaboration, and advocacy.
• Assists in planning for capital equipment needs in collaboration with the Administrative Director.
• Coordinates/conducts monthly patient-safety/Open for Business audits
• Reviews and responds to patient feedback, including nurse or medical assistant-specific compliments and concerns.
• Reviews incident reports and plans for quality improvement for individuals or the department based on trends.
• Participates in quality improvement programs in collaboration with administrative director.
• Acts as a clinical resource and role model to staff.
• Liaison with internal departments, i.e., Finance, Human Resources, Clinical Teams, Medical Records, Interpreter Services, Facilities, Purchasing, Administration, and Compliance
• Participate in required departmental activities and meetings.
• Participates in yearly budget process

Requirements

• Minimum of 3-5 year experience in an ambulatory care practice setting. 
• Minimum of 2 years relevant management experience.
• Bilingual a plus

Benefits:

• MEDICAL, DENTAL, AND VISION COVERAGE
• LIFE AND DISABILITY INSURANCE
• 401(K) RETIREMENT PLAN
• TUITION REIMBURSEMENT
• FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS
• PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME
• GENEROUS STAFF DEVELOPMENT BENEFIT
• EXCELLENT MALPRACTICE COVERAGE
• PET INSURANCE
• FREE PARKING
• AND MUCH MORE

Starting at $64,206 and up to $ 81,863 based on experience.

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity,

 and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request.

Federal Trade Commission Statement:

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.