This is Full-time onsite position in our Mission Valley Office. The typical schedule is Monday - Friday, 8:00AM - 4:30PM. 

Job Summary:

Under the supervision of the VP of PACE Operations, the Enrollments Director 
oversees enrollments staff at all St. Paul's PACE (SPP) sites ensuring monthly and annual
sales goals are achieved. The Enrollment Director will coach and motivate sales teams 
and provide regular training in accordance with successful sales practices and management tools provided by SPSS. Ensures the enrollment process operates smoothly at all PACE sites working with all SPP teams including clinical staff and center directors. Accurately monitors performance of all steps of the sales process and reports trends on a monthly and annual basis to the VP of PACE Operations.

Ensures SPSS/SPP policies and procedures are implemented by enrollment team and 
that policies are maintained/updated per DHCS & CMS licensing. Arranges quarterly 
audit packages for DHCS and manages all DHCS/CMS audit protocols. Manages hiring 
and all aspects of employee management including Gallup training, engagement 
requirements and annual reviews.

Orients new employees and provides training. Orients new clinical staff on PACE enrollment practices and arranges/hosts internal in services on enrollment processes and marketing needs.

Qualifications & Requirements:

Education:

• A Bachelor's Degree in relation to health care or business management.
• PACE Enrollments Director must pass the DHCS Marketing exam within 120 days of employment.

Experience:

• 5 years of enrollments experience in health care plus 2 years of leadership 
  experience.
• Candidate will have a strong knowledge of the senior and non-profit 
  industries.

Skills and Knowledge:

• Excellent knowledge of current sales techniques and practices, ability to train and 
  motivate sales teams based on this knowledge.
• Strong knowledge of PACE program resulting in completion of the PACE Marketing License and for implementation of policies.
• Strong team player, able to motivate and encourage teams while maintaining 
  healthy and well developed relationships.
• Employee management knowledge such as evaluations, payroll, and setting 
  schedules.
• Strong mathematical ability, used for tracking sales trends, incentive planning and 
  other reports utilizing excel. Accuracy is essential in this area. Ability to understand 
  and discuss trends with Enrollment Process Facilitator and present to team.
• Strong problem solving, strategic and critical thinking skills.
• Excellent written and verbal communication skills
•  Working knowledge of Medicare and Medi-Cal as they relate to PACE programs.
•  Superior computer proficiency in word processing, excel, data entry, spreadsheet 
  applications, Microsoft Outlook, and Customer Relationship Management (CRM) 
  software. Expectation is that no word, excel, outlook training is required. Electronic 
  health care systems training will be provided as needed.