Client Relationship Manager - Commercial Property Insurance (Finance)
Join us at the forefront of the industry with our market-leading products!
We are seeking a dynamic and proactive Client Relationship Manager with experience in Commercial Property Insurance. The ideal candidate will excel in managing client relationships, analyzing data to identify trends, and communicating the value of our Commercial Underwriting capabilities. This role involves developing strategies, identifying growth opportunities, and improving processes within assigned accounts. You will collaborate with talented Verisk stakeholders to ensure clients maximize the use of our products and capabilities, and partner with clients to resolve issues.
Key:
- Enhance Client Relationships: Foster and strengthen client relationships to achieve customer satisfaction, growth, retention, and revenue targets. Become an expert in our Commercial Lines Underwriting suite.
- Understand Customer Needs: Nurture relationships to deeply understand customer needs and collaborate with sales, product, operations, and IT teams to tailor our delivery.
- Continuous Improvement: Provide detailed Voice of the Customer feedback to internal teams to support ongoing improvement.
- Align with Strategy: Ensure customer needs are met in alignment with our product strategy and Verisk's values.
- Commercial Insurance Expertise: Utilize your expertise to develop and deliver quality solutions to clients.
- Identify Opportunities: Spot up-sell and cross-sell opportunities.
- Data Insights: Use data to provide meaningful insights and recommend actions to enhance business results.
Account Management:
- Build Relationships: Develop and maintain strong relationships with Verisk customers, managing key accounts through clear and frequent communication with clients
- Maximize Value: Support clients in maximizing the benefits of Verisk Commercial Lines Underwriting Solutions.
- Training and Reports: Provide product training, analyze customer usage, introduce new functionalities, and advise on market trends.
- Strategy Development: Collaborate internally to develop strategies that meet customer needs and Verisk's goals.
- Business Reviews: Conduct thorough assessments of client needs and workflows to tailor our products/services for maximum value. Provide recommendations to improve performance.
- Action Plans: Implement plans to correct underperformance or drive improvements.
Account Growth:
- Sales Partnership: Partner with the Sales team on new business opportunities and renewals. Lead the product portion of sales opportunities to effectively position the solution's value proposition. Present product overviews and develop pricing proposals to support growth goals.
- Customer Business Plan: Understand customer business plans and processes and demonstrate how our products and services support their strategies.
- Product Rollout: Deliver product rollout in line with agreed plans.
- Upsell Opportunities: Identify upsell opportunities to enhance client performance or satisfaction.
- Voice of the Customer: Work closely with the Product Team to represent customer needs and help shape the development of new capabilities and enhancements.
- Client Service Experience: Demonstrable experience in client service/account management or similar roles.
- Commercial Insurance Experience: 5+ years of experience in Commercial Insurance, with Commercial Property Underwriting experience highly desirable.
- Communication Skills: Excellent communicator with strong attention to detail, capable of engaging at all organizational levels.
- Data-Driven Decision Making: Ability to analyze and summarize large data sets to support and influence decisions.
- Technology Solutions: Experience with technology solutions for business problems is advantageous, along with knowledge of the commercial insurance industry.
- Proactive Attitude: Solutions-oriented approach to solving client challenges.
- Technical Skills: Strong working knowledge of Excel and PowerPoint.
- Travel: Willingness to travel up to 20% to visit assigned accounts and attend internal meetings.
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About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses
Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement
Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
https://www.verisk.com/company/careers/
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
