Front Desk Receptionist (Administrative)
Job Summary:
The Administrative Support Specialist is responsible for assisting the public and clients in obtaining services. The purpose is to provide quality support service for the clients and clinical staff of SCS.
Supervisory Responsibilities:
· Supervises clients on occasion while they are at the facility.
Duties/Responsibilities:
· Receive, screen, and route telephone calls using the multi-line system, take thorough and accurate messages
· Completes daily front desk procedures as outlined in checklists
· Monitor reception area to ensure appropriate waiting time and safety of clients
· Prepares dailies and superbills, for the next business day
· Assist clients with filling out paperwork
· Ensure all open appointments/cancelations/dns are filled as needed
· Ensure all appointments/cancelations/dns are up to date in Avatar throughout the business day
· Ensure all clinical schedules and schedule changes are entered accurately and timely into AVATAR
· Complete on-call pw as outlined in the checklist
· Scan lose filing into client's HER
· Receipt in payments
· Post Dailies
· Provides clients and the public with information concerning SCS services.
· Complete all necessary new patient paperwork
· Transport client records, other agency materials, or clients
· Provides basic backup to the other facilities as needed
· Work Flexible hours as needed by SCS including evening hours.
· Proactively takes on other duties as assigned.
Required Skills/Abilities:
· Excellent verbal and written communication skills.
· Strong time management and organizational skills.
· Ability to meet deadlines.
· Respectful and professional with diverse backgrounds.
· Ability to take accountability for actions.
· Ability to learn different software programs.
· Proficient with Microsoft Suite.
Education and Experience:
· High school diploma or GED.
· 1 year relevant office experience.
Physical Demands:
(Physical demands are a general guide and specific positions will vary based on working conditions, locations, and facility/department needs)
The working environment is subject to pressure for multiple calls, inquiries, and interruptions.
Hearing: perceiving the nature of sound by ear.
Lifting: raising or lowering objects weighing no more than 50 pounds, from one level to another.
Mental Demands: mathematical reasoning, memorization, oral comprehension, spatial orientation, and written comprehension.
Sitting: remaining in the normal seated position.
Stooping: bending the body by bending the spine at the waist.
Talking: expressing or exchanging ideas by means of spoken words.
Vision Near acuity: ability to see clearly at 20 inches or less
Benefits:
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan (Employer Paid)
Wellness package
Vision insurance
