Service Repair Options Specialist (Maintenance)

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Service Repair Options Specialist plays a key role in the development and ongoing refinement of standardized service jobs—known as Repair Options—within Wagner Equipment Co.'s business systems. These Repair Options define the labor, parts, timing, and structure for equipment service events and are the foundation for quoting, job planning, and operational efficiency across our service departments.

This role is central to building accurate, part-by-part and hour-by-hour standard job definitions in our ERP, which support consistency, safety, quality, and profitability. The Specialist collaborates with cross-functional teams including Service Operations, Marketing, IT, and Product Support to ensure that standard jobs are created, maintained, and continuously improved.

Pay Rate:  $64,132.23 - $88,238.84 Annually 
Pay rate is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Analyze service work order performance vs. standard Repair Options, identifying gaps in labor hours, parts usage, and cost targets.
• Build and maintain standardized job definitions (Repair Options) across service areas, using detailed parts lists, labor estimates, and consumption models.
• Lead the creation and update of Repair Options using various tools including:
  • o Service Option Collaborator (SOC)
    o Service Option Viewer (SOV)
    o Cat Calculator Web
    o Cat Certified Rebuild (CCR)
    o Cat SIS Web
    o Texada Parts and Service Quoter (PSQ)
    o Servicedata.cat.com
    o DBS, Saleslink, Microsoft Excel, and Microsoft Project.
    
• Work with service operations to understand job performance variances and propose corrective changes to standard jobs.
• Participate in or support the Service Definition Team to align Repair Options strategy and execution.
• Develop and distribute reports on Repair Options performance and standard work compliance.
• Support the rollout and adoption of Service Data tools, including user training and feedback gathering.
• Partner with IT and Marketing to enhance tools used for quoting and estimating service jobs.
• Provide technical insight into component-level repairs for Caterpillar and allied products.
• Develop documentation: Assist in developing documentation on Standard Operating Procedures
• Perform other duties as assigned.

Key Competencies: 

• Data Analysis & Problem Solving: Strong ability to interpret performance data and translate findings into actionable improvements for standard jobs.
• Service Operations Knowledge: Understanding of dealer workflows and the role of standard work in driving efficiency and profitability.
• Technical Aptitude: Mechanical knowledge with major machine systems and components such as engines, hydraulics, powertrains, and more.
• Communication & Collaboration: Clear communication and strong relationship-building across departments and with field service teams.
• Customer Focus: Aligning internal tools and standards to deliver consistent, high-quality service experiences for customers.

Required Education and Experience:

• High School Diploma or GED
• Some College or Trade School Preferred
• 3+ years' experience performing service work on heavy equipment, preferably Caterpillar equipment
• 3+ years administrative/clerical experience
• Heavy equipment repair and operation experience preferred

Preferred Knowledge & Experience:

• Experience with Caterpillar equipment and dealer business systems.
• Familiarity with service quoting, repair planning, and labor/time standards.
• Strong working knowledge of component systems such as hydraulic cylinders, transmissions, pumps, final drives, turbochargers, etc.

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills, Safety & Product Knowledge

Travel Requirements:

• 1- 25% travel may be required to support field operations, training, or tool deployment.

Work Environment:

• Noise: Moderate
• Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

 

#WMISC

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Operations